Customers remaining without service urged to report outages

CHICAGO (Nov. 26, 2018) – ComEd crews have restored power to more than 60 percent, or 226,000, of affected customers across northern Illinois after storms dumped up to 13 inches of wet heavy snow and produced wind gusts up to 50 miles per hour in the area Sunday night and Monday morning. The storm has impacted more than 357,000 customers.

Currently, approximately 131,000 customers are without service.

More than 800 ComEd and contractor crews are working around the clock to safely and efficiently restore service to all customers. More than 250 employees and contractors from ComEd's sister Exelon energy companies – BGE, PECO and PHI – are traveling to northern Illinois to help the restoration effort, as well.

When restoring customers, ComEd focuses first on critical services, such as first responders, hospitals and senior centers. The company then prioritizes work that will restore the greatest number of customers at a time.

"We fully understand that outages from this blizzard cause significant hardship for our customers. Our crews are working around the clock to safely restore service as quick as possible." said Terence R. Donnelly, president and chief operating officer, ComEd. "We thank our customers for their patience as our crews navigate difficult working conditions to safely restore power."

Public safety is paramount during storms, and ComEd encourages people to take the following precautions:

• If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
• Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
• In the event of an outage, do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.
• Do not shovel snow onto ComEd equipment.

ComEd urges customers to contact the company immediately if they experience a power outage.  Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.comed.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd has an interactive outage map on its website at www.comed.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. Additionally, ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.comed.com/app.