Energy company encourages customers to be safe and report outage information via text, mobile app call

CHICAGO (Nov. 25, 2018) – ComEd is closely monitoring and preparing for severe weather entering northern Illinois Sunday afternoon. Current forecasts call for 6-10 inches of wet, heavy snow and wind gusts up to 50 miles per hour. ComEd has proactively opened its Emergency Operations Center, increased crew staffing and is readying equipment to respond quickly in the event of outages.

"ComEd has developed a plan and is prepared to have the necessary resources available to respond in the event that there are weather-related issues," said Terence R. Donnelly, president and chief operating officer, ComEd. "Our goal is to minimize any impact from the storm on our customers."

Public safety is paramount during storms, and ComEd encourages the public to remember to take the following precautions:

• If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
• Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
• In the event of an outage, please do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.
• Do not shovel snow onto ComEd equipment.

ComEd urges customers to contact the company immediately if they experience a power outage.  Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd. Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at www.comed.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd has an interactive outage map on its website at www.comed.com/map, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. Additionally, ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at www.comed.com/app.