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For Immediate Release

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ComEd Media Relations

312-394-3500

ComEd Mobile App Delivers Award-Winning Customer Experience

New Mobile App recognized for "slide to pay" option

 

CHICAGO (Nov. 5, 2018) – Three prestigious national firms recognized ComEd's commitment to delivering a premier experience to customers with awards for the company's refreshed Mobile App for excellence.

ComEd's revamped Mobile App helps customers better manage their energy use and their account by providing detailed energy usage information, payment reminder alerts, and outage status updates. A new "slide to pay" option now allows customers to pay their energy bills in full with the simple swipe of a finger from their mobile device's home screen. 

ComEd was recognized for these industry-leading efforts with the following awards:

  • 2018 Chartwell Gold Best Practices award in the Self-Service category
  • 2018 E Source Mobile App Customer Experience Award – Second Place
  • 2018 Silver W3 award for Mobile Features-Best User Experience for Mobile Sites and Apps from the Academy of Interactive and Visual Arts (AIVA)

ComEd made the enhancements to its Mobile App in collaboration with its sister Exelon companies BGE and PECO in order to leverage efficiencies. The companies cooperated with Mindgrub, a digital agency, to develop an iOS and Android application that provides customers fast, secure access to services and information.

"At ComEd, we are committed to empowering our customers and providing the best customer experience we can, including by creating more convenient ways for customers to get the information that they want, when they want it, and on the device that works best for them," said Jane Park, senior vice president of customer operations at ComEd. "We know we have more work to do, especially given the fast pace of today's technology. But we're pleased to have our efforts to deliver value to our customers acknowledged by three industry-leading organizations, thanks in part to our partnership with Mindgrub and others."

"These awards are a testament to the value of user testing, accessibility optimization, and customer feedback in the creation of an exceptional mobile experience," said Mindgrub Vice President of Engagement Laura Gousha. "We are incredibly proud of our ongoing, collaborative effort with the team at Exelon to provide fast, easy, thorough service to every ComEd customer through this application."

The Chartwell awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. 

The annual E Source Achievements in Utility Customer Experience competition recognizes energy providers with successful customer experience programs. The award is given to utilities that went above and beyond in creating positive experiences for their customers.

AIVA's annual W3 Awards recognize the world's most outstanding websites, marketing campaigns, mobile applications, and multimedia content, as determined by an invitation-only body of acclaimed creative and technical executives. Mobile applications were judged based on creativity, usability, navigation, functionality, visual design, and ease of use.

The ComEd mobile application is currently available in the Apple Store and the Google Play store.

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Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.

 

© Commonwealth Edison Company, 2018. All Rights Reserved.