We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
ComEd Media Relations
CHICAGO (Sept. 6, 2018) – While summer may be winding down, thunderstorms continue to be a challenge. As such, ComEd is observing National Preparedness Month in September to remind customers of the need to be prepared for severe weather and other emergencies.
To ensure safe and reliable service to customers, ComEd invests hundreds of millions of dollars each year to modernize the local energy grid and harden its system against severe weather. This work includes inspecting and replacing infrastructure, trimming trees that could affect the system, building new underground equipment and installing smart technology that can automatically restore power to customers or isolate damage. These efforts have resulted in the most reliable service in the company's history.
"The safety of our people, customers and communities is our top priority," said Terence R. Donnelly, president and COO of ComEd. "We regularly prepare and conduct drills for severe weather and coordinate closely with government and community partners to ensure we're ready to respond safely and quickly when our customers need us. National Preparedness Month is a great reminder that being prepared is a responsibility everyone should take seriously."
To help customers plan and prepare for an emergency, ComEd offers the following tips:
If severe storms hit, ComEd has digital resources to keep customers informed. The company's interactive outage map and mobile app provide customers information about outages across the company's system and give an estimate of how quickly power is expected to be restored.
In their commitment to safety, ComEd and the Metropolitan Mayors Caucus earlier this week announced more than $175,000 in grants to 21 communities as part of the Powering Safe Communities program. The grants fund local public safety projects, including disaster preparedness training, equipment for first responders and signage to promote greater safety.
As part of the Exelon family of companies, ComEd participates in collaborative emergency response training exercises with its sister companies Atlantic City Electric, BGE, Delmarva Power, PECO and Pepco. The companies share best practices to ensure they can provide seamless support and resources to each other during a storm or emergency restoration effort.
Launched in 2004, National Preparedness Month is sponsored by the Federal Emergency Management Agency (FEMA) within the Department of Homeland Security (DHS). During the month, FEMA and DHS encourage Americans to prepare for emergencies in all facets of their lives.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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