We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Energy company encourages customers to be safe and report power outages via text or call
CHICAGO (Aug. 28, 2018) – ComEd is closely monitoring and preparing for severe weather that may affect parts of the northern Illinois region it serves starting this evening and into tomorrow morning. Current forecasts call for high temperatures, heavy rain, frequent lightning, hail and wind gusts of up to 55 miles per hour. ComEd has increased crew staffing and is readying equipment to respond quickly if power outages occur.
"Our dedicated professionals are prepared and stand ready with the needed resources to assist if our customers experience weather-related power outages," said Terence R. Donnelly, ComEd president and COO. "We are closely monitoring the incoming weather system and will execute our plans to ensure any affected customers are restored as quickly and safely as possible."
Because the safety of ComEd's people and customers is paramount during storms, the company encourages the following precautions:
ComEd urges customers to contact the company immediately if they experience a power outage. Customers can text OUT to 26633 (COMED) to report an outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at facebook.com/ComEd for updates. Customers can also report outages by calling 1-800 EDISON-1 (1-800-334-7661) or visiting ComEd.com/report. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
Customers can easily find information on the location and size of outages and get estimated restoration times using ComEd's interactive outage map at ComEd.com/map. Customers also can report power outages and manage their accounts using the ComEd mobile app for iPhone and Android®, available for download at ComEd.com/app.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and