We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Families, seniors, military personnel, veterans, and nonprofits have range of options
CHICAGO (April 25, 2018) – Spring weather in northern Illinois has been a roller coaster, with temperatures reaching unseasonable highs and lows. Whether people are firing up their furnaces again or switching on their air conditioners, those who face financial hardship may find it harder to keep up with their energy bills.
Customers who struggle to cover their energy expenses have a growing range of assistance options from ComEd. The company offers financial assistance programs, flexible payment options, and programs to reduce energy use and costs, all of which can help eligible customers reduce budget strain and avoid disconnection of service.
"We take our responsibility to all of our customers and communities very seriously," said Val Jensen, ComEd's senior vice president of customer operations, "and we know circumstances can make it hard for families, individuals, and nonprofit organizations to pay their bills. Tens of thousands of customers benefit from our financial assistance programs every year to help make ends meet when they need it most."
ComEd customer offerings include:
Financial Assistance Programs
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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