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For Immediate Release


ComEd Media Relations


ComEd Crews Prepared as a Series of Storms Moves Across Northern Illinois Throughout the Day and Into the Evening

​Company encourages customers to follow power line and flooding safety tips

CHICAGO (July 12, 2017) – ComEd crews are working to restore power to customers in impacted areas after severe storms with heavy rain, damaging winds up to 50 mph and lightning moved through northern Illinois today,  with more strong storms expected to develop in the evening. Over 77,000 ComEd customers have been affected by the storms, with close to 68,000 restored. ComEd currently has more than 500 crews working around the clock to restore customers as quickly and as safely as possible.

"We have seen two rounds of storms move through the area and are monitoring as additional severe weather is possible this evening. Our team is taking precautions to minimize the impact of the storms on our system," said Terence R. Donnelly, executive vice president and chief operating officer, ComEd. "Our goal is to respond quickly and safely to any impact to our customers."

Hardest hit communities include Elgin, Buffalo Grove, Wheeling, Evanston, Crystal Lake, and Highland Park. In order to bring more focus to areas with significant storm damage, ComEd has sent its field incident command vehicles to Highland Park and Plato to aid restoration.

Public safety is paramount during storms, and ComEd encourages the public to remember to take the following precautions:

  • If you encounter a downed power line, immediately call ComEd at 1-800-EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
  • Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
  • In the event of an outage, please do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.

Storms are also bringing heavy rain and flooding. ComEd recommends that customers take the following precautions before entering a flooded basement:

  • Customers should call ComEd at 1-800-EDISON-1 (1-800-334-7661) to disconnect power before entering a flooded basement.
  • Never wade into a flooded basement unless all electricity has been disconnected (such as power that supplies sump pumps, freezers, etc.). Water may be in contact with electrical outlets, appliances or cords.
  • If you are experiencing a power outage, do not wade into a flooded basement. Power may be restored while you are in the flooded basement and the motors on appliances may be submerged.
  • Never attempt to turn off power at the breaker box if you must stand in water to do so.

ComEd urges customers to contact the utility immediately if they experience a power outage.  Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Customers can also call 1-800 EDISON1 (1-800-334-7661), or report outages via the website at Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237). 

ComEd has an interactive outage map on its website at, which allows customers to easily find information on the location and size of outages and get estimated power restoration times. Additionally, ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts; download the app at


Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit, and connect with the company on Facebook, Twitter, Instagram and YouTube.

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