We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
ComEd Media Relations
CHICAGO (May 16, 2017) - With the return of warm weather, deceptive door-knockings and utility scams are kicking into peak season.
The Better Business Bureau and ComEd, which have a long standing business alliance of more than 90 years, are teaming up to warn consumers around the Chicago and Northern Illinois areas to watch out for fraud.
According to the Better Business Bureau Scam Tracker Risk Report "Home Improvement Scams" were the #1 riskiest scams in the USA.
Steve Bernas, president and CEO of BBB Chicago and Northern Illinois says, "Consumer safety is at the core of our mission and deceptive door-knockers often con consumers into agreements for shoddy home services or make attempts to steal money and I.D. information with false claims regarding their alarm, cable, or electric services."
Fidel Marquez, senior vice president of Governmental and External Affairs, ComEd, says they continue to see trends in a variety of energy-oriented scams. Those problems range from utility impersonators conning customers at their doorsteps to scammers calling to threaten service disconnect unless an immediate payment with a prepaid credit card is made.
"We are continuing to see an unsettling number of scams, including phone impersonations where scam artists call customers claiming they are a utility representative and proceed to swindle unsuspecting victims out of money or financial information," said Fidel Marquez, senior vice president of Governmental and External Affairs, ComEd. "We are committed to keeping our customers informed of activity that could impact their service or accounts, and we are pleased to join efforts with the Better Business Bureau to get the word out and raise greater awareness among our customers."
Increasingly, ComEd is seeing Hispanic-owned businesses and residents being targeted. Norma Chilaca, the owner of Nicky's Hotdogs in Garfield Ridge, was the recent victim of a utility scam in which the imposter called and threatened to disconnect the restaurant's service unless immediate payment was made via a prepaid credit card. "Keeping our restaurant up and running is a priority, so when the caller threatened to cut off our power, we rushed to pay without question," said Chilaca. "By the time I realized it was a scam, the money was long gone."
BBB and ComEd urge anyone encountering any type of scam to report it to the BBB Scam Tracker, and to call police if anyone attempts to scam you at your door. Anyone who believes he or she has been a target of a phone scam is urged to contact the Illinois Attorney General's office toll free at 1-800-386-5438 (TTY 1-800-964-3013) or visit the Illinois Attorney General's web site at www.illinoisattorneygeneral.gov and click on the link "Protecting Consumers."
Customers can avoid being scammed by taking a few precautions:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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