For Immediate Release
ComEd Media Relations
Meter "ping" technology identifies outage causes; reduces response time
Chicago (February 6, 2017) – ComEd's smart meter outage reporting functionality was named Program of the Year for Customer Engagement at the 2017 DistribuTECH Conference. The program was recognized for the technology that allows ComEd to remotely check a meter for service trouble when a customer reports an outage.
In ComEd's service territory, 60 percent of the outages reported on "blue sky days" are usually due to a problem on the customer-owned equipment —typically a problem with the property's circuit breakers. When a customer outage is reported, a signal or "ping" is sent to the smart meter. A response from the meter indicates the outage is the result of customer equipment; no response means there is a potential electrical system issue. ComEd has seamlessly integrated a meter ping across all of its customer-facing outage reporting channels including ComEd.com, mobile app, mobile web, text (SMS), and Facebook.
The result of this technology has been faster notification to customers of potential outage causes. In 2016, nearly 70,000 outages were reported through a customer outage reporting channel. Through the meter "ping" technology, nearly 29,000 fewer crews have had to be sent to investigate those outages, creating operational savings that are passed along to customers and reducing greenhouse gas emissions from fewer trucks driving to outage locations.
"We're honored to be recognized for this technology," said Val Jensen, Senior Vice President of Customer Operations, ComEd. "Part of the promise of smart meters has been the ability to have greater awareness of outages and causes. The meter "ping" capability means we can more quickly prioritize and respond to customer needs."
ComEd has been installing smart meters for its 3.8 million customers since 2012. It expects to be complete in 2018. Customers with smart meters can take advantage of ComEd's smart meter-enabled tools and make a direct impact on their electric bills, including:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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