We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
Company Offers Ways to Beat the Heat - Keeping Customers Safe and Cool in Hot Weather
CHICAGO (July 20, 2016) – Chicago is bracing for some of the highest temperatures since 2013, and ComEd is taking proactive steps to prepare for the excessive heat conditions. The company is closely monitoring forecasts and has additional staffing in place to ensure it's ready to respond to customers and any potential power issues.
"Increased heat conditions can sometimes produce severe weather, even without significant warning. We developed a plan and are prepared to have the necessary resources available to safely and quickly respond in the event that there any power issues that impact our customers, said Terence R. Donnelly, executive vice president and chief operating officer, ComEd. "
To help customers beat the heat, ComEd is offering the following safety and energy efficiency tips:
ComEd will keep customers informed and remain in contact with community leaders to address any potential power-related issues. In case of a power outage, customers are encouraged to immediately contact ComEd. Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information, and can follow the company on Twitter @ComEd or on Facebook at Facebook.com/ComEd to stay up to date on the latest ComEd power information. Customers can also call 1-800 EDISON1 (1- 800-334-7661), or report it through the web site at ComEd.com. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
While ComEd's energy supply costs have decreased this summer, the high heat this week means customers may use more energy. For more ways to save energy visit the ComEd Smart Ideas Energy Efficiency Program website at ComEd.com/HomeSavings. ComEd also offers a variety of financial assistance programs for eligible customers who may need help with their energy bills. Please visit www.ComEdCARE.com for more information about available programs.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
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