We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
ComEd Media Relations
CHICAGO (July 11, 2016) - ComEd has launched a new responsive website, advancing the online service experience and providing anytime, anywhere access for customers. The new interactive site lets customers move seamlessly across mobile, tablet and desktop devices and builds on existing tools, such as being able to report a power outage online or calculate individual energy usage. It also provides a faster and easier navigation system and upgraded security features to protect customer information.
The newly designed site incorporates feedback provided by customers. Upgraded navigation improves access to important services, making it easy for customers to report and check the status of power outages, view their energy usage and make informed decisions about their energy consumption through more easily accessible pages and content.
"We continue to work on and launch innovative solutions that provide our customers with ways for them to customize their energy service," said Anne Pramaggiore, ComEd president and CEO. "This new online site was built with our customers in mind, and we look forward to continuing to provide them with the latest technology that delivers the choices and value they have come to expect from us."
The new website provides customers information when and where they need it. ComEd's mobile app, available for iPhone® and Android™ devices, enables customers to:
Report an outage and check restoration status
View their account summary and history
Manage payments, including budget billing, automatic payments and one-time payments
Report a meter reading
Find a location to make an in-person payment
Customers can easily access the new ComEd website from any online device at ComEd.com.
ComEd's sister utilities, BGE, PECO, Pepco, Delmarva Power and Atlantic City Electric also are using the latest web technology.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and