We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
For Immediate Release
CHICAGO (July 6, 2016) - Following storms that brought strong winds and lightning that swept through northern Illinois Wednesday, ComEd has restored power to 99 percent of the 54,000 customers affected. The damaging winds and lightning snapped power lines and brought down heavy trees onto electrical lines.
More than 600 ComEd and contractor crews worked around-the-clock in challenging working conditions to restore power to the majority of impacted customers in less than 24 hours. The remaining outages are those where the power infrastructure sustained significant damage. ComEd and contractor crews continue to work on restoring power to the remaining pockets of customers.
"We recognize that power outages disrupt the lives and businesses of our customers," said Terence R. Donnelly, executive vice president and chief operating officer for ComEd. "With the heat coming into the area, our restoration crews are focused on safely and quickly restoring power to every single impacted customer. We appreciate our customers' patience and thank our employees as we complete the repairs to our system following this damaging storm."
ComEd urges customers to contact the utility immediately if they are experiencing a power outage.
Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information. ComEd also offers a mobile app for smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through the website at ComEd.com or on ComEd's Facebook page at Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
Public safety is paramount during storms and ComEd encourages the public to remember to take the following precautions:
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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