We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
(CHICAGO) July 6, 2016 – ComEd crews have restored power to 53,000 customers throughout its service area after storms with high winds and severe lightning moved through the ComEd service territory early on July 6. The storm disrupted service to more than 55,000 customers.
As of 2:00 P.M., approximately 1,800 customers remain without service throughout the ComEd service territory.
Based on storms of similar size/magnitude, ComEd expects the vast majority of customers to be restored by 11:00 PM Wednesday evening. Customers in areas with more significant damage may experience slightly longer restoration times.
More than 600 ComEd crews are working around the clock to safely and efficiently restore service to all customers. Real-time updates are available via ComEd's Outage Alerts.
"We know any outage is an inconvenience to our customers. Our number one priority is restoring power quickly and safely to customers in the affected areas," said Terence R. Donnelly, executive vice president and chief operating officer for ComEd. "We appreciate our customers' patience as we make repairs to our system following this storm."
ComEd offers the following tips and information for customers to stay safe following severe weather:
If you encounter a downed power line, immediately call ComEd at
1-800-EDISON1 (1-800-334-7661) or go to ComEd.com to report the location. Spanish-speaking customers should call
Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
Check on elderly and other family members and neighbors to ensure their safety and make alternate arrangements in the event of an outage.
Customers are encouraged to contact ComEd immediately if they are experiencing a power outage or have a safety concern. Customers can sign up for Outage Alerts at
comed.com/text or text OUT to 26633 (COMED) to report their outage and receive restoration information about when their power may be restored.
ComEd also offers a mobile app for iPhone® and Android® smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through ComEd's Facebook,
facebook.com/ComEd, and Twitter,
twitter.com/ComEd, pages, or by calling 1-800 EDISON1 (1-800-334-7661). Spanish-speaking customers should call
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and