At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
For Immediate Release
ComEd Media Relations
Smart grid investments contribute to improvements in frequency and duration of outages
CHICAGO (June 7, 2016) – ComEd presented its summer readiness plans and reviewed improvements in reliability for the City of Chicago today at a Chicago City Council Hearing with members of the Committee on Health and Environmental Protection.
In its presentation, ComEd noted that the City of Chicago had seen a 50 percent improvement in the frequency of outages over the last decade. In addition, nearly 90 percent of Chicago residents had experienced either zero or one interruption in 2015, a four percent improvement since 2014.
"Our approach enabled us to improve reliability in Chicago for four consecutive years, achieving a 99.99 percent reliability rate in 2015," said Terence R. Donnelly, ComEd executive vice president and COO. "The work we have completed will help us deliver on that commitment and ensure our systems and employees are prepared to meet the needs of our customers throughout the summer."
In his remarks, Donnelly outlined smart grid work done in Chicago since 2012, including:
"Smart grid work and process improvements have resulted in a 50 percent reduction in the number of Chicagoans impacted by storms and experiencing repeat outages," Donnelly said. "Gains in reliability, a commitment to providing the premiere customer experience, investments in new technologies and deepening community engagements demonstrate the benefits we are delivering to our Chicago customers."
Each year ComEd completes hundreds of tasks to prepare for the summer season. The company also conducts emergency response and cyber drills as part of the company's summer preparedness program. Employees from across the company, including those who work in the field and those who provide back office support, review emergency processes and procedures to help ensure safe and efficient response to severe summer weather or emergencies.
As part of the Exelon family of companies, ComEd also shares best practices with its sister utilities - Atlantic City Electric, BGE, PECO, Delmarva Power and Pepco - and participates in collaborative emergency response training exercises to ensure the company can provide seamless support and resources to another Exelon utility during storm or emergency restoration efforts.
Higher temperatures also can lead to higher energy bills. Customers can save energy and money this summer by following a few simple tips:
Customers can save even more with ComEd's Smart Ideas, the company's full suite of energy efficiency programs to help residential, business, government and non-profit customers save energy and money. For more ways to save energy, visit ComEd.com/smartideas.
The summer months also can bring severe weather. ComEd reminds customers to stay safe during storms and reminds customers to report issues immediately. Customers should visit ComEd.com/alerts before a storm hits to choose how they would like to receive information, via text, email or phone, including when power is out in their area, when service is expected to be restored, or when power is restored. And, by texting "OUT" to COMED (26633), customers can enroll in ComEd's two-way texting program to report outages and check the status of their outage.
ComEd has introduced a mobile app for iPhone and Android® smart phones that gives customers the ability to report power outages and manage their accounts. It is available in the iPhone and Android app stores. Our online interactive outage map also gives customers more information. Visit https://www.comed.com/_layouts/comedsp/OutageMap.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
ComEd.com, and connect with the company on
Twitter, Instagram and