We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
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For Immediate Release
ComEd Media Relations
CHICAGO (February 1, 2016) – In a continuing effort to provide customers more convenient options and enhanced customer service, ComEd is extending its call center hours to stay open later during weekdays.
Starting today, the call center will be open for an additional hour and available to customers from 7 a.m. to 7 p.m., Monday through Friday. The ComEd call center still remains available 24/7 for all outage and emergency situations.
"One of our most important goals at ComEd is to make it easier for our customers to get the type of service they want, when they need it," said Val Jensen, senior vice president of Customer Operations, ComEd. "We understand that life can get busy and offering extra time to reach our call center will give customers an additional option when they want to talk to us about their accounts."
Extended call center hours are the latest enhancement made by ComEd in their efforts to provide customers a premier experience. Last month, the utility announced a new customer Preference Center that gives customers the option to choose how they would like to receive communications from ComEd. Also in 2015, the utility eliminated the $2.50 processing charge for using electronic checks (eChecks), and also provided customers with the option to securely store their payment accounts in their virtual wallet for future use.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), the nation’s leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit
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