We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
It is more important now than ever to do what we can to slow down the spread of COVID-19. We all can do our part by practicing social distancing.
To ensure the safety of our customers and employees, we are following the guidance of the Centers for Disease Control (CDC), eliminating all non-essential travel, following all travel restrictions, and limiting the size of internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate equipment to perform their jobs safely.
We have also temporarily suspended any Energy Efficiency programs that require in-person appointments, including: Home Energy Assessments, Fridge and Freezer Recycling, and Facility Assessments.
Through these uncertain times and for your safety, the safety of your families and ours, do not approach a ComEd employee while they’re performing work.
We are committed to keeping our customers informed of changes as we monitor Coronavirus (COVID-19) and its evolving impacts.
If you are experiencing financial hardship, we have programs and services available to help.
