At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
Need to start, move, or stop your service? You’ve come to the right place.
ComEd is currently accepting service requests up to April 12, 2020.
Start new Residential service or add another service location to your current account.
EST. 5-8 minutes
New address where you’d like to start service
Date when you would like to turn on service
SSN or driver’s license number
Existing customers: My Account login or account validation Info (phone and SSN/account number)
Move your current Residential service to a new location in ComEd’s service area.
EST. 10-15 MINUTES
My Account login or account validation Info (phone and SSN/account number)
Current address where you’d like to stop service
Dates to stop service at your current address and start at the new
Permanently stop your Residential or Commercial utility service within ComEd’s service area.
EST. 3-5 MINUTES
My Account login or create an online account
Date when you would like your service to stop
Need to start or move service for a commercial account? Give us a call at 1-800-334-7661
Need to have services installed or changed for your new construction or remodeling project?
Moving Made Easy
Looking to arrange utilities and home services for your move with one call?
Want to easily find and compare products that can help you save money and energy?