We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
What does choice mean?
Customer choice means the ability to choose the company who will supply your electricity. ComEd will still be the company who delivers the electricity provided by the electric supplier you choose.
What options exist for purchasing power?
There are two main components of your electric service: supply (generation and transmission) and delivery (distribution). Delivery refers to the facilities including poles, transformers and wires which carry and distribute the electricity provided by your electric supplier.
Remain with the utility as a bundled customer (supply & delivery) or elect to become a delivery only customer. As a delivery only customer you may purchase the supply portion of your electricity from an Alternative Retail Electric Supplier (ARES) or from another electric utility.
No. You may choose to change suppliers or do nothing and remain with your utility. Regardless of which company you choose to supply your electricity needs, your utility remains responsible for delivering your electricity and providing reliable delivery service.
What questions should I ask a supplier before making a choice?You should ask the questions that are important to you. If, for example, you are concerned about the source of your electricity, you should ask how it is produced. If you are interested in billing options, you should get a clear explanation of the options available to you.
Other questions you may wish to ask an alternative supplier to help you make your decision are:
Account and meter numbers allow access to customer usage and billing data and can be used to make changes to your electric service. ComEd treats these numbers as confidential information and recommends all customers to do the same.
If you choose another Retail Electric Supplier (RES), that supplier will be responsible for completing the necessary procedures needed to initiate the switch. You must provide the supplier with a confirmation of switch, which may be in a written, Internet or telephonic format, specifically authorizing the new supplier. Then, the process will start with the supplier submitting a Direct Access Service Request (DASR) on behalf of the customer to the utility.
ComEd supports customer choice, and is working to help create an efficient, competitive and reliable marketplace, as intended by the Illinois General Assembly through the state's 1997 Restructuring Act and subsequent legislation.
It is possible for the customer to receive separate bills from the utility for delivery and from the Retail Electric Supplier for supply. Or you could receive a single bill for both from the Retail Electric Supplier. The decision whether or not to provide a single bill is up to the supplier.
If you choose another supplier you can expect changes in how you are billed. The charges on an electric bill could include:
Retail Electric Suppliers which includes Illinois utilities selling outside their service areas and Alternative Retail Electric Suppliers who are certified by the Illinois Commerce Commission are the entities permitted to sell power to retail Customers.
The ICC must certify an Alternative Retail Electric Supplier. If an electric supplier or local utility fails to provide promised service, the law permits you to file a complaint with the ICC (800) 524-0795 and/or the Illinois Attorney General (312) 814-3000 in Northern Illinois or (217) 782-1090 in Central and Southern Illinois. The ICC will monitor the marketplace and publish on its website the names of companies that fail to provide service in accordance with the terms of their contracts.
An updated list of certified suppliers is available on the Illinois Commerce Commission website at http://www.icc.illinois.gov/.
For Residential Customers: under Residential or by calling ComEd at 1-800-Edison1 (1-800-334-7661).
For Non-Residential Customers: under Non -Residential or by calling ComEd at 1-877-4ComEd1 (1-877-426-6331).
Will choosing a new supplier change the reliability of my electric service?
No, ComEd was instrumental in ensuring that the legislation protects the integrity of the electrical system. ComEd and other Illinois utilities will work with regulators and other officials to ensure that consumers can expect continued reliable service. Through the entire transition to the new environment, the quality of the delivery of electric services will be the same regardless of whether it is supplied by ComEd or another supplier.
If one company supplies my electricity and another provides the rest of my electric service, whom will I call about power outages or repairs?
As a delivery customer, you will still call ComEd about power outages and repairs (delivery refers to the facilities including poles, transformers and wires, which carry and distribute the electricity provided by your electric supplier). If you have questions about the supply portion, you will call your new supplier.
What is customer specific billing and usage data?
In considering your options with customer choice in Illinois, you may want to obtain additional information about your past billing and usage of electricity. ComEd will supply you with up to 24 months of historical billing and usage data. Two types of data are available:
Summary Data. Up to 24 months of historical billing and usage data, by account, consisting of total kilowatts, kilowatt-hours, billing demand, and dollar amounts. This data is available for all non-residential metered accounts.
Interval Data. Up to 24 months of half-hour demand data for accounts with recording-type meters.
By what other methods can I obtain my account's historical billing and usage data?
Customer-Signed Written Request Summary or interval data may be obtained by customers or customer agents (including Retail Electric Suppliers) through a customer-signed request. Customer information release and request forms can be found on the Non-Residential page or by calling 1-877-4-ComEd-1. Leave a message with your fax number requesting the release forms.
With the website, authorization will be assumed if the requesting person has a valid account number and associated meter number. However, the information supplied back to the requester will not include customer specific information such as name and address.
If you are concerned that unauthorized individuals may have access to your account number and associated meter number, you may wish to block the release of your billing and usage data from others. To do this, you must call us at 1-877-4-ComEd-1 and indicate that you do not want your data released to anyone. Once an account has been blocked from historical data being released, a written request signed by the customer is needed to remove the block.
Why can't I access my account data with the account number listed on my bill?
There could be two reasons:
This system is only available to non-residential customers. If you enter a residential account number and electronic info is not available, usage data can be obtained by completing the Account Information Release Authorization Form.
The customer may have blocked their usage data.