We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
Retail customers, which includes both residential and non-residential customers, may designate a third-party, known as the General Account Agent (GAA). A GAA would receive the customer's bills and notices and handles requests on behalf of the customer in accordance with ComEd tariffs.
Landlords and property managers can establish agreements with ComEd that provide uninterrupted service between tenants. This will automatically place billing in your name after a tenant leaves a premise, and ensure continuous service. View the Landlord Agreement Form (pdf) and Landlord Cancellation Form (pdf). For more information about the online process, see our FAQs (pdf) and Step-by-Step Guide (pdf).
By creating an online account, you can set up agreements with ComEd to provide uninterrupted electric service to the properties you manage. It only takes a matter of minutes!
Landlords and property managers who manage commercial rental space may use the Portal to view the electric responsibility to all the buildings and units in their landlord agreement. They may also use the Portal to disconnect service on behalf of their tenants. However, establishing electric service at a commercial rental property or unit requires a call to ComEd at 1-877-4-ComEd-1 (1-877-426-6331).