We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
How much will it cost to install new service or revise existing service?
Use our Residential Cost Estimator Tool to get an approximate cost for your project. [Note: The Cost Estimator Tool does not currently provide estimates for Outdoor Lighting.] If you are ready to get started and want to understand any applicable charges for your project, contact ComEd at 866-639-3532 (866-NEW-ELEC) Monday through Friday during normal business hours to begin your project by applying for service.
Why do I have to pay for changes to my service?
The schedule of rates and charges approved by Illinois Commerce Commission requires ComEd to recover the costs from customers requesting changes to existing services.
The length of time it takes to complete a new installation or to change your residential electric service can vary.
Factors that may influence the total time include:
When do I need to let ComEd know about my project?
Contact ComEd at 866-639-3532 (866-NEW-ELEC) Monday through Friday during normal business hours as soon as you have considered your basic project needs; we'll help you determine the best options to install new electric service or change your existing service to achieve your project goals.
Hiring a licensed, bonded electrician can help ensure quality and safety in your project. They can be the go-to contact for your project and ComEd, helping streamline the communications and expedite the process. The Service Project Worksheet in the back of the Residential Electric Service Installation Guide (pages 53 & 54) is the best resource to help you organize your project information before contacting ComEd.
The Better Business Bureau is one place to start your research for a qualified electrician. A few other tips:
Complete a residential service application on ComEd.com to apply for your new service. To submit the application, you'll need to create a username and password online through the New Business Portal at ComEd.com/NewBusiness if you haven't already . Or you can also call our dedicated customer care line at 866-639-3532 (866-NEW-ELEC) Monday through Friday during normal business hours to get started.
If you are moving to a new home and need to start, stop, or move service with ComEd, you can submit a Start Service request online.
When applying online or calling ComEd at 866-639-3532 (866-NEW-ELEC) Monday through Friday during normal business hours, please have the following information available:
We will assign a Project Lead once you have submitted your application. They will provide ongoing project communications.
The purpose of this visit is to determine how we can best meet your needs. During the site visit, the ComEd Project Lead assigned to your project will:
When the ComEd Project Lead contacts you, they will let you know when they will be at your site, and if you – or your project contact such as a contractor or electrician, should be there.
After the site visit, the ComEd Project Lead will prepare all of the necessary documents for your project. These may include agreements, a summary of any applicable charges, and any diagrams needed to depict the service requested. They will mail or email the documents to you.
You can do the work yourself, hire a contractor, or hire ComEd do some or all of the work. If your project involves installing or moving underground services, the ComEd Project Lead will provide diagrams for trenches. Please remember to always use caution when near a trench site.
Additional information about preparing your site and trenching requirements can be found in the Residential Electric Service Installation Guide (page 31), in the section Underground Electrical Service.
The Project Lead will authorize a ComEd crew to complete the work once all requirements have been met. Please keep in mind unanticipated events such as severe weather or other emergencies could delay completion of your project.