At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
If you need help paying off a large or past due balance, a Deferred Payment Arrangement may be an option to consider. After making a down payment towards your current owed amount, you can make installment payments to your remaining owed balance each month to bring your account up to date.
Payment plans consist of a monthly payment in addition to your regular monthly bill.
To support customers who have been impacted by the COVID-19 pandemic, ComEd is offering extended deferred payment arrangements through the next several months for residential customers.
Pay off your Deferred Payment Arrangement Plan: To pay off the remainder of your balance early you need to contact a ComEd Customer Service Representative.
For individuals or families in need, a Limited Income Home Energy Assistance Program is available for eligible customers. Additionally, ComEd’s CARE program provides financial assistance to help eligible customers pay their electric bill. For information about these programs visit ComEd.com/CARE or call 888-806-CARE.
If you've defaulted on your Deferred Payment Arrangement, you may be eligible for reinstatement. You must be within the timeframe of your original arrangement in order to reinstate. Fees may apply.
There may be State or Federal Assistance available for those that qualify.
Let’s run some checks to see if you’re eligible for a Deferred Payment Arrangement. It’ll only take a moment and can be done right here online.
Sign In to Check Eligibility
Don’t have a My Account? Register Now.
You can also enroll through one of our ComEd customer service representatives. Call 1-800-EDISON-1 (1-800-334-7661) for more information on eligibility and enrollment.