Getting Back on Track...

If you need help paying off a large or past due balance, a Deferred Payment Arrangement may be an option to consider. After making a down payment towards your current owed amount, you can make installment payments to your remaining owed balance each month to bring your account up to date.

With the Deferred Payment Arrangement Plan a down payment is required to set up the plan. The remaining owed balance can then be spread between 4-12 months, depending on eligibility.

To Qualify

To qualify for a Deferred Payment Arrangement Plan, you must:

• Have an active Residential account (service has not been turned off for non-payment)
• Not currently be enrolled in an active Deferred Payment Arrangement Plan
• Not defaulted off a Deferred Payment Arrangement Plan in the last 12 months
• Not have had a bankruptcy, unless it has been discharged or dismissed

Note: your payment plan will consist of a monthly payment in addition to your regular monthly bill. Each bill must be paid in full each month or you will be in default of the Deferred Payment Arrangement Plan and could be subject to collection actions.

Additional Assistance

Pay off your Deferred Payment Arrangement Plan:

• To pay off the remainder of your balance early you need to contact a ComEd Customer Service Representative.

Financial Assistance:

• For individuals or families in need, a Limited Income Home Energy Assistance Program (LIHEAP) is available for eligible customers.
• Additionally, ComEd’s CARE program provides financial assistance to help eligible customers pay their electric bill. For information about these programs visit ComEd.com/CARE or call 1-888-806-CARE.
• There may be State or Federal Assistance available for those that qualify.