Payment Arrangements

Getting back on track…

If you need help paying off a large or past due balance, a Deferred Payment Arrangement may be an option to consider. After making a down payment towards your current owed amount, you can make installment payments to your remaining balance each month to bring your account up to date.

Payment plans consist of a monthly payment in addition to your regular monthly bill.

Supporting Customers During the Pandemic

As we work together as a community to rebuild from COVID-19, at ComEd, we understand that some of our valued customers may need help with their bills. To assist customers with outstanding balances, ComEd is offering extended deferred payment arrangements through June 30, 2021 for residential customers.

Through June 30, 2021, payment plans for residential customers will be available for an extended period of up to 18 months with no more than 10% required as a down payment.
To enroll in this extended payment arrangement, call 1-800-EDISON-1 (1-800-334-7661) or log into your My Account (https://secure.comed.com/accounts/login).
Business customers are eligible for a 3-month payment arrangement with a 33% down payment or a 6-month payment arrangement with a 50% down payment. Call 1-877-426-6331 for more information on eligibility and enrollment.

Additional Assistance

Your Deferred Payment Arrangement Plan:

If you've defaulted on your Deferred Payment Arrangement, you may be eligible for reinstatement. You must be within the timeframe of your original arrangement in order to reinstate. Fees may apply.
If you have recently received funds from a private, state or federal source and would like to renegotiate your Deferred Payment Arrangement to lower the monthly payments, you must contact a ComEd Customer Service Representative.
To pay off the remainder of your balance early you must contact a Customer Service Representative.

Financial Assistance:

For individuals or families in need, a Limited Income Home Energy Assistance Program (LIHEAP) is available for eligible customers.
For a limited time, the ComEd Bill Payment Assistance Program will provide one-time grants of up to $500 to eligible customers who are past due on their accounts, or who are seeking to reconnect their service. Visit for eligibility information and to apply https://www.comed.com/MyAccount/CustomerSupport/Pages/BillAssistanceForm.aspx .
ComEd’s CARE program provides financial assistance to help eligible customers pay their electric bill. For information about these programs visit ComEd.com/CARE or call 1-888-806-CARE.
Other federally-funded customer assistance programs are expected to become available in the coming months. Visit ComEd.com/PaymentAssistance to learn more.

Let’s run some checks to see if you’re eligible for a Deferred Payment Arrangement. It’ll only take a moment and can be done right here online.

Don’t have a My Account? Register Now.

You can also enroll through one of our ComEd customer service representatives. Call 1-800-EDISON-1 (1-800-334-7661) for more information on eligibility and enrollment.