We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Getting back on track…
If you need help paying off a large or past due balance, a Deferred Payment Arrangement may be an option to consider. After making a down payment towards your current owed amount, you can make installment payments to your remaining owed balance each month to bring your account up to date.
To set-up a Deferred Payment Arrangement, a same-day down payment is required. The remaining balance owed can then be spread across 2-to-12 months, depending on eligibility.
To qualify for a Deferred Payment Arrangement Plan, you must:
Note: your payment plan will consist of a monthly payment in addition to the amount owed on your regular monthly bill. If at any time you do not pay the full amount of your installment, plus your current month’s charges, you will be in default on the plan. At that point you will be charged all remaining past-due amounts and you could be subject to collection actions.
To pay off the remainder of your Deferred Payment Arrangement balance early, speak to a ComEd Customer Service Representative.
For individuals or families in need, a Low Income Home Energy Assistance Program is available for eligible customers. Additionally, ComEd’s CARE program provides financial assistance to help eligible customers pay their electric bill. For information about these programs visit ComEd.com/CARE or call 888-806-CARE.
There may be state or federal assistance options available for those that qualify.
Let’s run some checks to see if you’re eligible for a Deferred Payment Arrangement. It’ll only take a moment and can be done right here online.
Don’t have a My Account? Register Now.
You can also enroll through one of our ComEd customer service representatives. Call 1-800-EDISON-1 (1-800-334-7661) for more information on eligibility and enrollment.