We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
Electric meters use either digital displays or dials. Some locations are equipped with standard analog meters, which have a series of dials showing electricity usage. Other locations are equipped with smart meters, which cycle through up to six easy-to-read digital displays, instead of dials. ComEd is upgrading analog meters across northern Illinois and plans to install approximately 4 million smart meters at all homes and businesses by the end of 2018.
Smart meters communicate your usage back to ComEd, whereas analog meters need to be read and recorded. ComEd meter readers use hand-held computers to read meters around the same date every month. Our meter readers wear ComEd uniforms and carry ID to show you upon request.
Always ask to see a ComEd badge before allowing anyone into your home.