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Due Date Extension

With a Due Date Extension, residential customers can extend their upcoming bill due date by 21 calendar days (14 calendar days for commercial customers). Fees may apply.

To be eligible for a Due Date Extension, you must:

  • Not have an active Due Date Extension
  • Not have defaulted on a Due Date Extension in the past 12 months
  • Have only completed a maximum of one Due Date Extension in the past 12 months (commercial customers must not have completed a Due Date Extension in that timeframe)
  • Not currently have an active Payment Arrangement
  • Not have a status of disconnected or pending disconnect
  • Not have an automatic payment scheduled within the next five days
  • Not have a summary bill account

If you accept a Due Date Extension but do not pay off the balance by the agreed-upon date, you may not be eligible for future extensions.

Check Eligibility

For more information on eligibility and enrollment, call our Customer Care Center at 888-806-CARE.

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