At ComEd, the health and safety of our customers, employees, and contractors are our top priorities. As part of this commitment, we’re closely monitoring developments related to the coronavirus (COVID-19) pandemic and taking appropriate precautions.
To help families and communities recover from economic challenges created by the COVID-19 pandemic, ComEd is offering a comprehensive customer support package. Learn more here.
Once in a while, you or someone close to you may fall behind in paying a ComEd bill. With ComEd's Third Party Notification, customers who are ill, away from home for an extended period of time, or unable to handle their own affairs can designate a third party to receive shut-off notices from ComEd. A third party can be a trusted relative, friend, clergy member or social service agency.
The Third Party Notification program is voluntary and must be a mutual agreement between the customer and their designated third party.
The third party is not responsible for paying your bills and this program will not stop ComEd from shutting off service if the bill is not paid. When a third party contacts ComEd about a shut-off notice, ComEd will tell them what you can do to stop the shut off. The third party does not have the right to make a payment arrangement for you.
To sign up, both you and the third party must complete and sign the ComEd Third Party Notification form.
[Form is Coming Soon]