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Payment Assistance

Payment Assistance

Sometimes we all need a little help. Take advantage of our financial assistance programs designed to lend a hand when you need it most.

Looking for savings or assistance options?

Our Smart Assistance Manager (SAM) is easy to use and delivers personalized recommendations that best meet your needs.

Find the Right Assistance

For Residential Customers

Introduces you to energy management tools, financial assistance programs, payment arrangement options and energy efficiency offerings that are right for you.

Fresh Start Services

Helps eliminate a past due balance and provide stabilized monthly billing through new SARP enrollment.

Catch Up and Save

A giving campaign that helps support households experiencing a hardship. Funded by donations from ComEd employees, this campaign helps families pay their ComEd bill.

Your Neighbor Fund

Budget Billing spreads yearly costs evenly month-to-month for a predictable payment.

Budget Billing

If you need help paying off a large or past-due balance, a Deferred Payment Arrangement may be an option to consider.

Payment Arrangements

If eligible, you may extend your bill due date by up to 21 calendar days.

Due Date Extension

If eligible, you will not be assessed a deposit or late payment fees for one year, and any current deposit will be returned.

Deposit and Late Payment Charge Waiver

Powering your home can take a toll on your budget. A federal program is available to help you manage your energy bills.


For Small Business Customers & Non-Profit Organizations

Four grants up to $450,000 available for eligible nonprofit organizations to provide assistance to limited income customers through climate-friendly programs.

Climate-Friendly Nonprofit Grant Program

Additional Resources for You

Learn about additional federal, state, and local resources designed to provide relief in times of need.

Federal, State & Local Agencies

Find your nearest Community Action Agency to apply for programs such as LIHEAP, PIPP and our Residential Special Hardship.

Community Action Agencies

Explore savings for income eligible customers

Start saving now on your energy bills with offerings specially designed for income eligible customers.

Learn More

Third-Party Notification

Designate a third party to receive notices when you are unable.

Set Notifications

My Account

My Account puts you in control, making your life a little easier.

Take Your Account Online

Scams & Imposters

Stay vigilant and avoid being the victim of a scam or energy-related fraud.

Protect Yourself

Program Resources for Community Agencies

Social service and community organizations can receive free resources to educate members about LIHEAP, PIPP and ComEd programs. View Details

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