A medical certificate from a doctor or local Board of Health can stop disconnection for 60 days if you haven't used a medical certificate in the past 12 months or you paid off an unpaid previous balance related to a last medical certificate. You must contact ComEd within 14 days after a service interruption.

This medical certificate must contain:

1. Your ComEd account number, service address, and a good contact number
2. Name of the person residing at your address
3. A statement that disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient
4. Name and contact information for the doctor or Board of Health

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