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LIHEAP & PIPP

LIHEAP Program

Powering your home can take a toll on your budget. A federal-funded program is available to help you manage your energy bills.

Program Details

LIHEAP

Low Income Home Energy Assistance Program (LIHEAP) is a federally administered program that can help you stay warm in winter without upsetting your budget. Whether you rent or own your home, LIHEAP offers financial help to limited-income households to pay heat and electric bills.

Eligibility

You can get a single LIHEAP benefit based on your income and household size, as well as reconnection assistance if eligible for disconnection, once per program year (September 2022-May 2023) or until funds are exhausted.

Household income must be re-certified at least once per year to remain in the program. As of September 1, 2022, applications are available on a first-come, first-served basis through May 31, 2023, or until funds are exhausted.

You may not receive both PIPP and LIHEAP in the same program year. If you are new or re-enrolling, you must ensure your 30-day household gross income meets the income guidelines.

Family Size
(total number in household)
30-Day Gross Income
Total to Meet Eligibility
1 $2,147
2 $2,903
3 $3,660
4 $4,417
5 $5,173
6 $5,930

* For households larger than 6 members, please contact your local Community Action Agency.

How to Apply

1. Gather the required documentation

Documents will be submitted to and reviewed by local Community Action Agencies.

  • Proof of gross income from all household members for the 30-day period prior to the date of application.
  • Copies of current heat and electric bills issued within the last 30 days (if energy directly paid for).
  • Copy of rental agreement (if renting) showing that utilities are included, the monthly rental amount and landlord contact information.
  • Proof of Social Security Numbers for all household members. Undocumented customers may apply without a government-issued SSN.
  • Proof the household received TANF or other benefits, such as Medical Eligibility or SNAP, if receiving assistance from the Illinois Department of Human Services.

2. Contact your Community Action Agency

Contact your local Community Action Agency to make an appointment to apply. Community Action Agencies are local private and public nonprofit organizations that offer a range of services, including utility bill assistance, to support limited-income individuals and families. Your Community Action Agency will determine which program provides the best benefit.

Find your local Community Action Agency
You may also call 877-411-9276


Find more information on LIHEAP at Illinois.gov.

What Happens Next

How long does it take?
Average response time from the CAA is within 3 business days of completing and submitting your application.

How do I check the status of my application?
You can check the status of your application by visiting the Customer Inquiry website.

Check my status

How do I receive assistance?
Once your assistance details have been determined, you’ll see a line item on your billing statement indicating the credit type and amount.

Free Energy Savings Kits

Eligible customers can request a free energy savings kit during the application.

Learn more about Energy Saving Kits

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