We are currently experiencing issues with our automated phone systems and are working to resolve the issue. We apologize for the inconvenience. The ComEd Website and Mobile App are available to perform transactions. Register here for your MyAccount. To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477. In order to provide you with more accessibility to us during this time, we are expanding our call center business hours to 7 am to 9 pm Monday through Friday.
ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or energy-related fraud.
These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
Report a Scam
We will never call or come to your home or business to:
ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as bitcoin.
How you can recognize a ComEd employee:
A ComEd field employee may knock on your door if we are unable to access our equipment, like the meter or pedestal transformer. You can identify a ComEd employee by:
To confirm that someone is really a ComEd employee, call
(1-800-334-7661) before engaging with the person.
We also ask customers to be wary about sharing the following information:
Please be aware of cyber-security threats:
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at
1-800-964-3013), or visit the
Illinois Attorney General's website and select the “Protecting Consumers” link.
If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.
Identity Theft Affidavit (pdf)
Please mail or fax completed forms to:
ATTN: Revenue ManagementP.O. Box 2550
Chicago, IL 60690-2550