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Imposters & Scams

Don't Get Scammed

ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or disconnect-related fraud. Be aware, be prepared!

These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.

Report a Scam

Tips to Help You Identify Scams

We will never call or come to your home or business to:

  • Threaten to disconnect service
  • Sell you electricity
  • Ask for direct payment or accept payment through a bogus website, with a prepaid cash card, third-party payment app like Cash App, Zelle, Venmo, QuickPay, or cryptocurrency such as Bitcoin
  • Ask for personal information such as Social Security Number, Tax ID or bank info; we also will not ask for your ComEd account number unless you contact us first to enroll in a program or service
  • Ask to see your energy bill

ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.

How you can recognize a ComEd employee:

A ComEd field employee may knock on your door if we are unable to access equipment, like our meter or pedestal transformer. You can identify a ComEd employee by:

  • Uniform - all ComEd field employees wear a uniform with the ComEd logo, including a shirt and safety vest 
  • ID - employees will be wearing a ComEd ID badge with their name and ComEd listed at all times. 
  • Vehicles – all ComEd vehicles are white with a ComEd logo. 

BEWARE! Scammers also may be wearing ComEd clothing and a fake ComEd ID badge. To confirm that someone is really a ComEd employee, simply call 800-EDISON1 (800-334-7661) before engaging with the person. A true ComEd employee is happy to wait while the call is made.

We also ask customers to be wary about sharing the following information:

  • ComEd account number
  • Passwords to your accounts
  • Information on your last payment
  • Social Security number
  • A copy of your energy bill

Different types of scams can occur at any time

  • Telephone and text or smishing scams – the scammer is reluctant to answer questions about the business or the offer or might request that you "confirm your personal information" 
  • Doorstep criminal scams / In person - examples of this can be switching a customer's account/stealing personal info, to walking homeowner into backyard while accomplice enters home to steal valuables
  • Website / email or phishing scams – these scams will take you to a bogus website and involve a request of payment with gift cards, cryptocurrency or banking apps.

Please be aware of cyber-security threats:

  • Carefully review messages originating from outside your organization's network.
  • Check the name of the sender and business in the email and make sure it matches the name and business in the email address. Look for bad grammar, spelling mistakes and zeros in place of the letter O.
  • If you don't recognize the sender, call the individual or business directly to verify the message is legitimate. Use a phone number from your own records or the company's official website and not the number provided in the email.
  • Confirm the contents of the email look legitimate especially when a request can impact your business, such as transferring money.
  • Hover over website links before clicking to confirm the legitimacy of the site.
If at any time you are uncomfortable, or you feel you are experiencing suspicious behavior, call1-800-EDISON-1 (1-800-334-7661).

Report Phone Scams

Report any suspicious behavior immediately. Call 800-EDISON-1 to report. If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 1-800-386-5438(TTY 1-800-964-3013), or visit the Illinois Attorney General's website and select the “Protecting Consumers” link. 

Report Identity Theft

If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.

Identity Theft Affidavit (pdf)

Please mail or fax completed forms to:

ATTN: Revenue Management
P.O. Box 2550
Chicago, IL 60690-2550

Fax: 1-630-684-2888

© Commonwealth Edison Company, 2023. All Rights Reserved.