Don't Get Scammed

ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or energy-related fraud.

These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.

Report a Scam

What You Should Know

We will never call or come to your home or business to:

• Sell you electricity
• Ask for immediate payment with a prepaid cash card, third-party banking app like Cash App, Zelle, Venmo, QuickPay,  or cryptocurrency such as bitcoin
• Ask for your account number or other personal information such as Social Security Number or Tax Identification Number
• Ask to see your energy bill

ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as bitcoin.

How you can recognize a ComEd employee:

A ComEd field employee may knock on your door if we are unable to access our equipment, like the meter or pedestal transformer. You can identify a ComEd employee by:

• Uniform - all ComEd field employees wear a uniform with the ComEd logo, including a shirt and safety vest
• ID - employees will be wearing a ComEd ID badge with their name and ComEd listed
  

To confirm that someone is really a ComEd employee, call 1-800-EDISON-1 (1-800-334-7661) before engaging with the person.

We also ask customers to be wary about sharing the following information:

• ComEd account number
• Passwords to your accounts
• Information on your last payment
• Social Security number
• A copy of your energy bill
  

Please be aware of cyber-security threats:

• Carefully review messages originating from outside your organization's network.
• Check the name of the sender and business in the email and make sure it matches the name and business in the email address. Look for misspellings and zeros in place of the letter O.
  
• If you don't recognize the sender, call the individual or business directly to verify the message is legitimate. Use a phone number from your own records or the company's official website and not the number provided in the email.
• Confirm the contents of the email look legitimate especially when a request can impact your business, such as transferring money.
• Hover over website links before clicking to confirm the legitimacy of the site.
  

Report Phone Scams

If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 1-800-386-5438(TTY 1-800-964-3013), or visit the Illinois Attorney General's website and select the “Protecting Consumers” link.

Report Identity Theft

If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.

Identity Theft Affidavit (pdf)

Please mail or fax completed forms to:

ComEd
ATTN: Revenue Management
P.O. Box 2550
Chicago, IL 60690-2550

Fax: 1-630-684-2888