We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or energy-related fraud.
These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
We will never call or come to your home or business to:
ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as bitcoin.
How you can recognize a ComEd employee:
A ComEd field employee may knock on your door if we are unable to access our equipment, like the meter or pedestal transformer. You can identify a ComEd employee by:
To confirm that someone is really a ComEd employee, call
(1-800-334-7661) before engaging with the person.
We also ask customers to be wary about sharing the following information:
If at any time you are uncomfortable, or you feel you are experiencing suspicious behavior, call
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at
(TTY 1-800-964-3013), or visit the
Illinois Attorney General's website and select the “Protecting Consumers” link.
If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.
Identity Theft Affidavit (pdf)
Please mail or fax completed forms to:
ATTN: Revenue ManagementP.O. Box 2550
Chicago, IL 60690-2550