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Helping Hand

We are ready to assist our customers who are most in-need while recovering from economic challenges created by the COVID-19 pandemic.

Program Details

The Helping Hand program will provide our most in-need customers a one-time grant of up to $300, once every 12 months, towards a past due balance. The program is available until funds are exhausted.


Combined household income for the 30 days prior to application (gross income for all household members, before taxes are deducted) is at or below 250% of the federal poverty level and one of the following concerns is expressed:

  • Unexpected loss of income or reduction in income (including job loss or furlough)
  • Sudden illness to you or family member
  • Other stated COVID-19 impacts

Apply Now

To apply for the one-time bill assistance, please fill out your information below or call 1-800-EDISION-1 (1-800-334-7661) and mention the Helping Hand program.

When applying online, please attach the following to your application:

  • Proof of last 30 days of income (check stub, unemployment letter, disability letter, furlough letter, SNAP benefit letter, or another document that validates your income) 
    • If any household member(s) over 18 years old do not have any income currently, please fill out and attach this document with your completed application
  • The number of household members you have

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