We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
How do I start service?
You can start service one of two ways:
Things you will need:
Use the below steps to start service online:
Tip: If you have a ComEd.com My Account, you can sign in to your account first to expedite the process.
How do I stop or move service?
Customers can stop or move service one of three ways:
Use the below steps to stop or move service online:
If asked to verify your identity to begin service, use the information below for acceptable documentation and how to find the nearest location to verify your identity.
To locate a Verify ID location near you, use the following steps:
Note: two pieces of identification are required to verify your identity, and one of these must be government issued photo identification. These documents are required prior to completion of the application process.
For your reference, following are acceptable forms of identification:
1 Foreign Government Issued ID can be accepted
2 Must be United States-issued document
How do I start, stop, or move service if I am a business customer?
new commercial service account or
move an existing commercial service, please contact our business line at 1-877-4-COMED-1 (1-877-426-6331).
When you contact us please have your business entity name, type, (FEIN) Tax ID and number of employees for the customer service representatives.
In addition, you may be requested to submit a copy of your state-specific business license.
To stop commercial service online, follow the below steps:Tip: If you have a ComEd.com My Account, you can sign in to your account first to expedite the process.
Why can't I find my address?
Here are some tips if you are having difficulty looking up your address during the online stop, start, or move process:
Who is Experian and why do I have to answer these personal and financial questions?
As a means of security, ComEd works with Experian to verify customer identity. The information for the questions is derived from how banks, financial institutions, and companies report customer information to Experian.
Dangerous conditions and staying safe.
Staying safe during storms or other outage scenarios is vitally important. If you see broken tree limbs on a power line, do not touch them and always consider downed power lines as active and dangerous.
If you see damaged equipment, downed power lines, broken tree limbs on power lines, or want to report a potentially hazardous condition leave the area immediately and then call ComEd at 1-800-EDISON-1 (1-800-334-7661).
If in non-emergency scenarios you need assistance removing or trimming trees near energy equipment, you can submit a service request form here.
If you have questions about if ComEd or you owns the equipment in question, you can use our Equipment Responsibility page.
How do I report an outage?
You can report an outage through a variety of channels. Use the below list and choose your preferred method.
Customers can report an outage by going to the Report Online page.
Note: You can expedite the process by signing in to your My Account first.
You can report an outage from the ComEd mobile app, even if you don't have a My Account profile!
If not signed in to a My Account, follow the below steps:
Customers can report their outage by texting OUT to 26633.
For numbers not enrolled, first text ADD OUTAGE to 26633 to enroll.
If your phone number is not associated with your ComEd account, you can register it by going to the Get Outage Alerts page.
Automated Phone System/Customer Service Representative
You can call ComEd at 1-800-EDISON-1 (1-800-334-7661) and report your outage with our automated system or with a ComEd Customer Service Representative.
You can use Twitter to report your outage as well as get status updates!
Tweet #OUT to @ComEd to report your outage.
If your Twitter account isn't linked to your ComEd account, tweet #OUT to @ComEd and follow the steps to register for the program.
Once registered you can also tweet #STAT to @ComEd to get outage status updates.
You can check the status of your outage through a variety of channels. See the below list for available options and choose your preferred method.
Customers without an online My Account can check the Outage Map for outage information in your area.
For users signed in, you can see status updates to your outage by going to the Outage section listed in the bottom navigation bar.
For users without an online profile, you can check your status by selecting Continue as Guest from the app login screen and then selecting the Check my Outage Status option.
If your mobile phone is enrolled in the Texting Outage Tool, you can text STAT to 26633 to get a status update on your outage.
Automated Phone System
You can call ComEd and check your outage status over the phone at 1-800-EDISON-1 (1-800-334-7661).
Tweet #OUT to @ComEd and follow the steps to register for the program.
Once registered you can tweet #STAT to @ComEd to get outage status updates.
Customers with a ComEd.com My Account can enroll in outage alerts for email, text messages, and calls using the following steps:
Customers without an online My Account profile can enroll in Text outage alerts on the Get Outage Alerts page.
ComEd customers can set up an online profile by following the steps below:
If you need to transfer service to another person, you need to stop your service and have the other person start new service. Use our Start and Stop service guide in the Starting, Stopping, and Moving Service section of the FAQ.
To add a name to your account or to make a change to the name on the account, you will need to speak to a Customer Service Representative by calling 1-800-EDISON-1 (1-800-334-7661).
How do I update my phone number?
You can update or edit your phone number by following the below steps:
I just applied for new service, but I am unable to set up a My Account profile.
Users can only create a My Account online profile after their service has been activated. If you scheduled your service to be turned on for a future date, you will be able to create an online My Account profile as of the start date.
For other questions refer to our "How do I set up an online My Account profile?" question for more information on how to set up a My Account profile.
How do I change/verify my supplier?
ComEd is committed to providing customers the opportunity to choose their electricity supplier. ComEd provides tools and documents to research suppliers, estimate your bill, and more with our
Customer Choice Portal.
You can also compare suppliers by using the ICC website,
To verify your supplier, use the following steps:
If you cannot pay your bill, you can protect your credit and prevent service interruptions by making payment arrangements with ComEd.
The following payment arrangement options are available, dependent on customer eligibility:
For information on available assistance programs, go to the
Assistance Program page.
How do I download a copy of my bill?
Use the steps below to download a pdf copy of your most recent print bill:
How do I download copies of my past bills?
Use these steps below to view or download your past bills:
Note: You can only view account history and past bill pdfs for the last 24 months
Note: It may take up to 10 seconds for the bill to download
How do I add or delete payment methods saved in my wallet?
To add or delete payment methods saved to your wallet, follow the below steps:
Note: deleting/adding wallet items will not change which account is being used for your Automatic Payments. To change that account, follow the steps in the How do I modify my Automatic Payment plan question.
How do I enroll in Automatic Payments?
ComEd customers with an online My Account profile can enroll in automatic payments to have their bill automatically deducted from their bank account each month.
Note: Currently you cannot enroll in automatic payments with a credit or debit card.
To enroll online, follow the below steps:
How do I modify my Automatic Payment plan?
To change the bank account being used for automatic payments, follow the below steps:
How do I enroll in Budget Billing?
Customers with an online My Account profile can enroll in the Budget Billing program by following the below steps:
Note: After enrollment it may take up to 24 hours to show on your ComEd.com My Account profile.
My bill is under $5, what are my options for paying?
To restore service, the account past due balance must be paid in full. Balance information and payments can be made via the ComEd App, ComEd.com, the automated phone system, or with a CSR. Services will be restored automatically by the end of the next business day. If unable to pay the full past due balance, contact ComEd Customer Service at 1-800-EDISON-1 (1-800-334-7661).
To read a smart meter, refer to the following:
To read a traditional analog meter, perform the following:
To submit a claim for property damage, including food spoilage, due to a power interruption, power surge, or other fluctuation, complete a
claim form and mail the claim form and supporting documentation to:
P.O. Box 5520
Villa Park, IL 60181-4906
How do I find a qualified electrician?
While ComEd is unable to recommend a specific electrician, we would encourage you to research electricians before making an appointment. A great resource is the
Better Business Bureau (BBB) website, where you can find businesses that have been rated by the BBB.
We're here to help offer solutions for managing future bills.