We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
We are here to assist you should you need to file a property damage claim. Please be aware that we are not responsible for damages from factors beyond our control, such as storms or outside interference, and our responsibility for damages is governed by the terms of our tariff which imposes a limit on our liability.
Download a claim form here or call ComEd at 1-800-EDISON-1 (1-800-334-7661) to request that a claim form be mailed to you.
Damage Claim Form (pdf)
The completed form may be mailed back to ComEd. Once the completed form is received, your claim will be registered and referred to a Case Manager who will contact you at your daytime telephone number, or via email or mail.
Commonwealth Edison CompanyClaims Department P.O. Box 5520Villa Park, IL 60181-4906
