We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs. Learn more here.
Do you have questions about electrical safety, your ComEd bill or how to become more energy efficient? Then you’ll definitely want to skim ComEd’s new Customer Handbook. This concise Handbook, which was developed with feedback from real ComEd customers, is loaded with helpful information on safety, billing, energy efficiency and more, and it includes important phone numbers and Web resources that every customer should have on hand. Check it out today and bookmark it for convenience.
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This Implementation Checklist is intended to aid ComEd’s customers in understanding the new Part 280 and to provide customers with a timeline for ComEd’s planned compliance with the rules. The Checklist is divided into two parts. Part I provides an introduction to the new sections within Part 280 and highlights some of the central rule changes. It also includes the estimated date by which ComEd will be in full compliance with the new rules within the sections. Part II details each of the new rules and provides a side-by-side comparison showing the new rules and their corresponding old rules, if applicable.
English (pdf)
The Start Service Guide is intended to help you apply for residential or commercial service with ComEd. Applicants must be 18 years of age or older, and have proper information and identification available before starting. Download the guide for a full list of requirements and acceptable forms of identification.
