We care about our employees, contractors, and customers and our efforts will ensure that we are prepared to manage potential impacts from the spread of COVID-19 as we monitor the developments closely. We're here to help our customers through financial hardship. We're suspending disconnects for customers unable to pay their bills and waiving new late payments charges through at least May 1st. We'll be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options to address their specific needs.
Learn more here.
If you see downed power lines,
leave the area immediately and then call ComEd. Representatives are available 24 hours a day, 7 days a week:
Representatives are available 7 a.m. to 7 p.m., Monday through Friday.
Best Times to CallResidential: 1-800-EDISON-1 (1-800-334-7661)Spanish: 1-800-95-LUCES (1-800-955-8237)Business: 1-877-4-COMED-1 (1-877-426-6331)
General: ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379Payment: ComEd, P.O. BOX 6111, Carol Stream, IL 60197-6111
Assistance Programs: 1-888-806-CARE (1-888-806-2273)
Smart Meter Inquiries: 1-866-368-8326Language Assistance: 1-800-EDISON-1 (1-800-334-7661)
Language translation is available in over 100 languages.
Available LanguagesTTY: 1-800-572-5789Video Relay Service: ComEd participates in the Federal Video Relay Service (VRS). VRS allows customers with hearing and speech impairments to communicate via video conferencing through the Internet, via a web camera or video phone. This secure service uses certified Video Interpreters(VI) to sign conversations, in real time, between the customer and the interpreter. For more information and to access VRS, go to
U.S. General Service Administration website or to directly access the VRS go to:
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage via text message, mobile app, ComEd Facebook app, or by calling customer service at 1-800-EDISON-1 (1-800-334-7661). The online services and phone number are available 24 hours a day, 7 days a week. You may also visit
Check My Outage Status or
View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you mush contact the following so that utilities can mark their utility lines.
Within the City of Chicago: "DIGGER" (Chicago Utility Alert Network) 1-312-744-7000Outside the City of Chicago: J.U.L.I.E. (Joint Utility Locating for Excavators): 1-800-892-0123 or 811
There are several ways to pay your bill. Pay by phone
View Instructions, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
Call 1-800-334-7661. For Billing or Payment Matters, press 2. Which of the following would you like to do? You can say:
Call 1-877-426-6331. For Billing or Payment Matters, press 2. Which of the following would you like to do? You can say:
Experience shorter wait times from Tuesday to Friday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.