We Are Committed to  
Customer Service  

At ComEd, your satisfaction is our priority. With that spirit, we continue to add to and enhance the services you can access online. We not only make it easy for you to manage your account—at anytime, right from your computer—we supply you with insight and information that sheds light on every aspect of your energy use. Through communication and cooperation, we work to build customer relationships that you can count on.


Use our support site to browse support areas, view frequently asked questions and search for answers.


Gain the flexibility and convenience of managing your ComEd Residential account on the go. Report an outage, pay a bill, view account history and more.

Social Media

Connect with us on social media. There's always something fun happening, from promotions to great energy tips and advice being shared, and many opportunities to join in the conversation.

Billing & Payment

Understand your bill, learn about budget billing and payment options/arrangements, and use our bill estimator to calculate your usage.

Service Request

Let us know if you would like to start, stop, or move your service; make another service request online; or get important safety information concerning powerlines.

Customer Guides

Find helpful information on starting service, billing, energy efficiency and more.

Rates & Pricing

Get standard rate and meter information and learn more about self-generated power, real-time pricing, and customer choice.

Assistance Programs

See the ways in which we provide immediate relief for customers most in need.


While electricity discreetly adds comfort and convenience to your world, it is an element of great power. When it comes to using electricity, even in the simplest ways, we strongly urge you to take safe measures.

Outage Information

View maps that identify outage areas, learn about our storm restoration process, and better understand why outages happen.