We are currently experiencing an issue with our automated phone system. We apologize for the inconvenience and thank you for your patience while we resolve this issue.
ComEd’s online self-service tools are still be available during this time. Register here for your MyAccount.
To make a payment over the phone, you can call our dedicated payment line at 1-800-588-9477.
ComEd is focused on upholding our commitments to operate and conduct business with the utmost transparency and integrity – to establish trust and be accountable to the customers and communities who grant us the privilege of serving them. We’ve put in place strong policies, controls, oversight and employee training, and we’re setting high expectations for all employees that go beyond just following the rules.
Below, we provide policies and reports from ComEd and our parent company Exelon to share our core values, code of business conduct, compliance performance, and political activity.
Exelon Corporation Code of Business Conduct - Exelon Code of Business Conduct
Exelon Corporation Ethics, Integrity, and Business Conduct - Ethics, Integrity and Business Conduct
Exelon Ethics Helpline - Reporting an Ethics Concern or, to report a concern or ask a question by phone, please call 1-800-23ETHIC (1-800-233-8442).
Exelon Lobbying and Compliance Controls - Exelon Lobbying and Compliance
Exelon Compliance and Ethics Policy (Interactions with Federal, State, and Local Officials) - Compliance and Ethics Policy (Interactions with Federal, State and Local Public Officials)
Exelon Governance Overview - Corporate Governance - Leadership and Governance - Exelon (exeloncorp.com)
Exelon Corporate Political Contributions Guidelines - Corporate Political Contributions Guidelines
Exelon (semi-annual) Political Contributions Report - 2021 Political Contributions July – December
City of Chicago Ethics and Compliance Registered Lobbyist List - City of Chicago :: Lobbyist Filing
State of Illinois Lobbying Information Search - Lobbyist Information Search (ilsos.gov)
Federal Energy Regulatory Commission’s Standards of Conduct (“FERC SOC”) - FERC Standards of Conduct Postings
ComEd 2022 Ethics & Compliance Report - https://www.icc.illinois.gov/downloads/public/filing/9/131/10132/339330.pdf
RULES PERTAINING TO ELIGIBILITY FOR SERVICE, DEPOSITS, BILLING, PAYMENT, REFUNDS AND DISCONNECTION OF SERVICE
Part 280, the rules and regulations of the Illinois Commerce Commission prescribing procedures governing eligibility for service, deposits, billing, payment, refunds and disconnection of service, is on file in the Commission offices and open to public inspection.
Copies of Part 280 in the Spanish language are available for inspection at the offices and online.
Any employee will direct you to the place where you may inspect a copy of Part 280 and will direct you to personnel assigned the duty of providing information about Part 280.
Copies of Part 280 may also be reviewed and/or obtained at the Commission's offices at 160 North LaSalle Street, Suite C-800, Chicago, Illinois 60601 or 527 East Capitol Avenue, Springfield, Illinois 62701 or at the IL General Assembly Website.
