Discover our Storm Restoration Process
We are dedicated to restoring power to our customers as quickly as possible.
The charts below illustrate the power restoration process we follow.
Through switching and repair of high voltage transmission lines and
substations, we restore service to the largest number of customers.
We restore power to facilities critical to public health and safety—including
hospitals, police and fire stations, water reclamation plants, and
communication systems.
We dispatch crews to make repairs to equipment that will return service to
the largest number of customers in the least amount of time. These include
major feeder trunk lines, high-density housing projects, and large
neighborhoods.
Finally, we restore power to smaller neighborhoods and individual services.
In our Storm Restoration Process, damage assessment may take several hours or
days depending on the magnitude of the storm. We will make every attempt to
provide you with an accurate (ETR) estimated time of power restoration. Once
the crew is onsite, we may determine that we can bypass a problem and
restore power earlier than expected. In other instances, power restoration
may take longer than estimated due to difficulty locating, accessing, or
resolving multiple problems.
During major events, ComEd will perform automated calls to determine if a
customer’s power has been restored. It is critical to our restoration
efforts that every contacted customer responds to the call instructions.
Restoration efforts during severe storms may take several days. We ask for
your understanding and patience until power is fully restored. As always,
public safety takes precedence at all times.