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​CUSTOMER ALERT: SEVERE WEATHER HAS MOVED THROUGH COMED SERVICE TERRITORY


July 13, 2017, 7:00 a​​m.

ComEd has been impacted by thunderstorms that passed through the territory. Approximately 77,000 customers have been impacted by this storm event and a little over 230 customers remain out of service. Our crews continue to work around the clock to restore service to the remaining customers experiencing isolated power outages due to significant localized damage.

Any outage is a frustrating situation, so we thank you for your understanding. We appreciate your patience as we work to restore power as safely and as quickly as possible.

Stay Safe: Heavy rainfall can cause flash flooding and flooded basements.

  • Customers should call ComEd at 1-800-EDISON-1 (1-800-334-7661) to disconnect power before entering a flooded basement.
  • Never wade into a flooded basement unless all electricity has been disconnected (such as power that supplies sump pumps, freezers, etc.). Water may be in contact with electrical outlets, appliances or cords.​

To stay informed about estimated restoration times, continue to check our Storm Center or follow us on Twitter and Facebook. If you have Outage Alerts, text STAT to 26633 for updated outage info or check the outage map.​​​

To report outages or downed wires:
• Text OUT to 26633 (COMED) if you’ve already subscribed to Outage Alerts.
• Download the free ComEd Mobile App (for iPhone® and Android™® smartphones).
• Log onto the Facebook Outage App.
• Call 1-800-EDISON-1. (During storms call centers may experience high wait times.)

Please take the necessary steps to stay safe during this storm:
• If you see downed power lines, leave the area immediately and then call ComEd at 1-800-Edison-1(1-800-334-7661).
• Take cover and tune in to the radio for updates on storm warnings and watches.
• Stay out of flooded basements.      
 
 

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Stay Safe​

Your personal safety is the priority. Never approach a downed power line; always assume a power line is energized and extremely dangerous.

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Follow ComEd on Social Media

You can follow @ComEd on Twitter or like us on Facebook to stay up to date on the latest storm restoration information.

© Commonwealth Edison Company, 2017. All Rights Reserved.