Upcoming Maintenance: In an effort to deliver a better customer experience, a system upgrade will take place starting at 6 p.m. on December 11th. My Account functionality on ComEd.com will not be available from 6 p.m. on December 11 to 5 a.m. on December 12 due to system upgrades. We apologize for any inconvenience it may cause.
ComEd has seen an increase in reports of individuals calling ComEd customers and falsely claiming their electric service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call ComEd’s Customer Service line at
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at
(TTY 1-800-964-3013), or visit the
Illinois Attorney General's website and select the “Protecting Consumers” link.
If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.
Identity Theft Affidavit (pdf)
Please mail or fax completed forms to:
ATTN: Revenue ManagementP.O. Box 2550
Chicago, IL 60690-2550