ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or energy-related fraud.
These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a ComEd number.
We will never call or come to your home or business to:
ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as bitcoin.
How you can recognize a ComEd employee:
A ComEd field employee may knock on your door if we are unable to access our equipment, like the meter or pedestal transformer. You can identify a ComEd employee by:
To confirm that someone is really a ComEd employee, call
(1-800-334-7661) before engaging with the person.
We also ask customers to be wary about sharing the following information:
If at any time you are uncomfortable, or you feel you are experiencing suspicious behavior, call
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at
(TTY 1-800-964-3013), or visit the
Illinois Attorney General's website and select the “Protecting Consumers” link.
If you believe your identity has been stolen and a ComEd account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.
Identity Theft Affidavit (pdf)
Please mail or fax completed forms to:
ATTN: Revenue ManagementP.O. Box 2550
Chicago, IL 60690-2550