How do I start, stop, or move service?
This functionality is only available for existing customers. If you are a new customer in a new territory, go to Start service at your home and fill out the form.
To start, stop, or move service, perform the following steps:
Two forms of positive identification must be submitted, of which
one must be government issued photo identification. These documents are required prior to completion of the application process.
For your reference, following are acceptable forms of identification:
1 Foreign Government Issued ID can be accepted2 Must be United States-issued document
If you are an existing ComEd customer, click on the Register link located in the Sign In box. Select the appropriate type of account and continue the registration process.
If you are a new customer who needs to establish new service with ComEd, you will select My Account - My Service - Start Stop Move - Start Service.
How do I start, stop, or move service if I am a business customer?
new commercial service account or
move existing commercial service, please contact us at 1-800-EDISON1. When you contact us please have your Business entity name, type, (FEIN) Tax ID and number of employees for the customer service representatives. In addition, you may be requested to submit a copy of your state-specific business license.
stop commercial service, simply login to your account, go to My Account - My Service - Start Stop Move and select Move option to complete the transaction.
If you don't have your account login, you can click on Outage Map to check the outage information in your area.
Go to MY Account - My Profile - My reports & Alerts. You can add multiple phone numbers and email addresses to enroll in outage alerts and receive notifications by text, phone and email,
If you need to transfer service to another person, that person needs to start new service (My Account - My Service - Start Stop Move - Start New Service).
To add a name to your account or make a change to the name on the account, you will need to speak to a Customer Service Representative by calling 1-800-Edison-1.
For information about payment options,
Pay My Bill page offers the following options:
If you cannot pay your bill, you can protect your credit and prevent service interruptions by making payment arrangements with ComEd.
The following payment arrangement options are available:
For residential payment arrangement information, call
For business payment arrangements information, call
For information on available assistance programs, go to the
Assistance Program page.
To restore service after a disconnect, contact Customer Service at 1-800-Edison-1
To read an electrical meter, perform the following:
To read a smart meter, refer to the following:
To submit a claim for property damage, including food spoilage, due to a power interruption, power surge, or other fluctuation, complete a
Claim Form and mail the claim form and supporting documentation to:
Commonwealth Edison Company
c/o Claims Department
P.O. Box 767
Chicago, IL 60690-0767